Yogi Innovations Pty Ltd trading as BookYa (BookYa)
1. We respect your privacy
- Yogi Innovations Pty Ltd trading as “BookYa” respects your privacy and committed to safeguarding your personal information and protecting your privacy. This Privacy Policy describes how we collect, hold, use and disclose such information.
- We will treat your personal information with no less protection than that provided for by the Australian Privacy Principles and the Privacy Act.
2. Collection of personal information
- We collect personal information when you make a booking, purchase a gift card, order online or use our services via any of our participating restaurants or venues. We will ask you to provide certain information about you such as your name, phone number, postal address, email address, credit card information and name of our partner restaurant or venue at which you want to make a reservation. Our participating venues will collect such personal information only when it has been voluntarily provided by you.
- Our website bookya.com.au does not collect permanent cookies.
- We may collect additional information at other times, including but not limited to, when you provide feedback, when you provide information about your personal or business affairs, change your content or email preference, respond to surveys and/or promotions, provide financial or credit card information, or communicate with our customer
- Additionally, we may also collect any other information you provide while interacting with
3. Use of your personal information
- When you make a reservation or use our services, you will receive text messages or emails in relation to your bookings or use of our services from the Restaurant you made booking with or used our services. This will only happen when you make reservations or use our services. We do not communicate with you any further or send you marketing material or bulk emails on behalf of our participating restaurants or venues.
- We use information about you so we can help you enjoy and use our Services, including facilitate your restaurant bookings, communicate with you, customised your request and experience, respond to your questions or request. Some information about you is required in order for us to provide you with relevant offerings from us, our affiliates, our partners and restaurants and to enable you to enjoy other benefits. The information you provide may also be used to improve services, offerings, analyse site usage, customised our website layout and contents and marketing of the restaurants and venues you made booking with.
- Our partner restaurants and venues may notify you in relation to your reservations via text messages or emails of the confirmation or status of your reservation, changes to the reservation, special offers, restaurant updates, discounts, and new products and services related to the restaurants that you have made a reservation at or purchased a service. If you do not wish to receive these communications from a participating restaurant or venue please contact them directly.
4. Disclosure of your personal information
- We may disclose your personal information to any of our employees, officers, insurers, professional advisers, agents and contractors only for a purpose that is consistent with the way we have informed you that we will use the information in this privacy policy.
- We may also disclose personal information to any person or authority where we are required to by law.
- Information that we collect may from time to time be stored, processed in or transferred between parties located in countries outside of Australia to provide you with integrated services, manager reservations and products and services.
- By providing us with personal information, you consent to the terms of this Privacy Policy and the types of disclosure covered by this Where we disclose your personal information to third parties, we will request that the third party follow this Policy regarding handling your personal information.
5. Security of your personal information
- BookYa is committed to ensuring that the information you provide to us is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure information and protect it from misuse, interference, loss and unauthorised access, modification and disclosure.
- The transmission and exchange of information is carried out at your own risk. We cannot guarantee the security of any information that you transmit to us, or receive from us. Although we take measures to safeguard against unauthoriseddisclosures of information, we cannot assure you that personal information that we collect will not be disclosed in a manner that is inconsistent with this Privacy Policy.
- We are not responsible for the contents of third party, their materials and their privacy policy which may be available on our website. We encourage you to review their policies before you disclose your personal information.
6. Access to your personal information
- If you would like access your personal information, would like it amended or wish for it to be deleted, you can contact the venue you have interacted with using our system to have this amended, or deleted. Alternatively, you can contact us by sending us an email info@bookya.com.au and we will use reasonable efforts to provide it and if required, correct or delete it within 30 days of us receiving your email request.
- We reserve the right to refuse to provide you with information that we hold about you, in certain circumstances set out in the Privacy Act.
- If you are receiving emails or are on a mail list specific to a venue you have made a reservation with, you will need to contact them directly to ask to me removed from their lists.
7. Complaints about privacy
- If you have any complaints about our privacy practices, please feel free to send in details of your complaints to info@bookya.com.au. We take complaints very seriously and will respond shortly after receiving written notice of your complaint.
8. Changes to Privacy Policy
- Please be aware that we may change this Privacy Policy in the future. We may modify this Policy at any time, in our sole discretion and all modifications will be effective immediately upon our posting of the modifications on our website.
9. Website
(a) When you visit our website
When you come to our website (www.bookya.com.au) we may collect certain information such as browser type, operating system, website visited immediately before coming to our site, etc. This information is used in an aggregated manner to analyse how people use our site, such that we can improve our service.
(b) Cookies
We may from time to time use cookies on our website. Cookies are very small files which a website uses to identify you when you come back to the site and to store details about your use of the site. Cookies are not malicious programs that access or damage your computer. Most web browsers automatically accept cookies but you can choose to reject cookies by changing your browser settings. However, this may prevent you from taking full advantage of our services. Our website may from time to time use cookies to analyses website traffic and help us provide a better website visitor experience. In addition, cookies may be used to serve relevant ads to website visitors through third party services such as Google Adwords. These ads may appear on this website or other websites you visit.
(c) Third party sites
Our site may from time to time have links to other websites not owned or controlled by us. Please be aware that BookYa is not responsible for the privacy practices of other such websites. We encourage our users to be aware, when they leave our website, to read the privacy statements of each and every website that collects personal identifiable information.